Online Returns Policy
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Warehouse in accordance with the following Return Policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, and undergarments are non-returnable.
- Beauty products, cosmetics, and accessories are non-returnable.
- Ana Claires reserves the right to apply a 50% restocking fee for Final Sale or sale items.
- All returns are refunded via store credit.
- Returns are processed within 5-7 business days after your item(s) are received at our Warehouse.
- Ana Claires does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email firstname.lastname@example.org for assistance.)
- Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging or download here.
- Customized Items are not returnable unless we have made an error
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Ana Claires will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit that you may use anytime.
You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the store vredit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. We ship incredibly fast and our monogramming goes straight into our software for sewing.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information are critical to ensuring delivery. Ana Claires does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrectly at the time of purchase.
Reserved Rights Regarding Returns
Ana Claires reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly,Ana Claires reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Final Sale Items
All items with prices ending in $.97, are considered Final Sale and cannot be returned for store credit. Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories, are also considered Final Sale and non-returnable.
Ana Claires does not at this time offer exchanges.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Service team anaclairescs.com along with a description of the damaged item and your Order Number. Once we receive your email and take a look at the damage, we will be in contact with you to determine the next step
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a timely resolution.
Returns by Mail
Complete a returns request form (included in your original packaging or by downloading and printing) , and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.
Alternatively, you may use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason code next to the item indicated on the packing slip.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Ana Claires reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
3425 Highway 17 Business
Murrells Inlet SC 29576
Store credit will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Ana Claires does not issue store credit for the original shipping charges.
Out of Policy Return
Ana Claires requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Warehouse after 30 days are considered to be “non returnable” returns.
Alternatively, Ana Claires reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any out of policy item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Warehouse. A store credit will be issued to you by email following our normal returns procedure.